Refund policy
We want you to love your piece. If you change your mind, you have 30 days from the day you receive your order to request a return.
To be eligible, the item must be unused, undamaged and in its original packaging, and you will need your order number or proof of purchase. Return postage for change-of-mind returns is at your cost, and we recommend tracked post.
To start a return, email hello@maramaflaxcreations.com.au. We will confirm the details and the return address (10 Grose Lane, Bairnsdale VIC 3875). Items sent back without contacting us first cannot be accepted.
Damaged or incorrect orders
Please check your order when it arrives. If a piece is damaged in transit, faulty, or not what you ordered, email us within 7 days with a photo and we will make it right with a replacement, repair or refund, at no cost to you.
Items that cannot be returned for change of mind
Custom and personalised pieces (including plaques, letters and made-to-order arrangements), workshop bookings, gift cards and sale items. This does not affect your rights if an item is faulty.
Exchanges
The quickest way to swap a piece is to return the one you have and place a new order once the return is accepted.
Refunds
Once we receive and inspect the return we will let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. Banks can take a few extra days to show it. If it has been more than 15 business days since approval, email hello@maramaflaxcreations.com.au.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Keep the Shopify template for privacy and terms of service as they are, they're fine generic. The shipping policy still needs her three lines.